It often happens: You are away from your computer and someone sends you a chat message. A polite reply to a single chatter is, “I’m away from my computer. My personal assistant, Pam, is responding with this automated message.” This type of response is good for letting single chatters know that you’re not currently available. But in a multi-chat situation in which many people may be available to chat, this kind of automated reply can be downright rude. Pamela avoids the potential faux pas by discerning the difference between a single chat and a multi-person chat, and behaving the way you want in each situation.
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