Monday, January 31, 2011

Searching and Adding Contacts in Skype

To search for other Skype users to add to your contact list, either click on the Search icon on the Skype softphone toolbar, or go to Skype:

Contacts: Search for Skype Users.
Search for other Skype users.

Using the search window, you can filter the list of all users in the Skype online community down to only those people you are interested in and that you might want to add to your contacts list. Note that the users you are searching for don’t need to be signed in to Skype for you to find them and add them to your contact list. When you find someone you want to add to your list, highlight her entry in the list and then click on the Add Selected Contact button. When you’re finished adding new Skype contacts, click on the Close button. An alternative way to search for, and add, new Skype contacts is to click on the Add Contact icon on the toolbar of the Skype softphone.
Alternatively, you can go to Skype: Contacts: Add a Contact ….
Either method will display the Add a Contact window, as shown in the following figure.
If you are a SkypeOut subscriber, the preceding method is the only way you can add regular and mobile phone contacts to your contacts list without first making a call. In the Add a Contact window, just click on the link To add a SkypeOut contact, click here (this link is only displayed if you are a SkypeOut subscriber). Otherwise, when you hang up after dialing a phone number not in your contacts list, you will be invited by Skype to add that number to your list. Using the Add a Contact window, you can search for a Skype user by Skype user name, full name, or e-mail address. Entering a search string and clicking the Search button (or the Search Again button if you are conducting additional searches) presents you with a list of matching Skype users. Again, simply highlight a name and click on the Add Selected Contact button to add the name to your contacts list. Alternatively, if you are a SkypeOut subscriber, clicking on the link To add a SkypeOut contact, click here enables you to enter a name and a regular phone number for that name.
By whatever method you add a new Skype contact to your contacts list, when adding the contact, you will be given the opportunity to send him a personal message, as shown in the next figure. In the interests of everyone’s privacy, just adding a contact to your list does not automatically give you access to that person’s contact details (for example, that person’s online status). A person you invite to join your contact list can choose to accept the invitation, ignore it, or block you from contacting him ever again. If a contact accepts your invitation to share his contact details with you, his entry in your contacts list will provide more information; if not, all you will see next to his name is a gray icon with a question mark on it, and when you mouse over his entry in your contact list you will see a message saying, “This user has not shared his/her details with you”.

Importing Skype in Contact

Your contact list is a tiny subset of the Skype online community with whom you communicate more often. If you are a SkypeOut subscriber, you can add SkypeOut contacts as well. Contact names are displayed in your Skype softphone for convenience and ease of use. You can also call or chat with someone not in your contact list by using her Skype user name or phone number by manually entering in the address bar her name or number each time you want to communicate with her. However, organizing and managing your contacts list can be a real productivity boost!
Skype is unlikely to be the first application you run on your PC that maintains a list of contacts. So to help get you started, Skype has a tool for importing contacts that already exist on your computer. It will import, if you so choose, contacts into Skype from the following applications:
Microsoft Outlook, Microsoft Outlook Express, Microsoft
MSN Messenger, and Opera (www.opera.com). To import your existing contacts into Skype, go to Skype: Contacts: Import Contacts …, and follow the instructions of Skype’s contact import wizard tool.

Friday, December 31, 2010

Understanding Skype Online Status

Before discussing how to change your online status, you should know what each status means:

Offline The Skype user is offline. Being Offline means that the user has disconnected from the Skype network.

Online The Skype user is online. Online means that the Skype user is ready to make and receive calls, chat, and voicemail. It also means that the user can send and receive files.

Skype-Me The Skype user is in Skype-Me mode. Skype-Me mode means, in effect, that you are making yourself available to the wider Skype community, because while in this mode your privacy settings are ignored. Anyone can call you while you are in Skype-Me mode.

Away The Skype user is away from Skype. Online status changes to away when the PC on which Skype is running has been inactive for a period of time that you can specify the default is five minutes.

Not Available The Skype user is not available. This online status is similar to Away, but indicates that the user has stepped away from the PC running Skype for a prolonged period. You can specify the period of inactivity before Skype switches to Not Available the default is 20 minutes.

Do Not Disturb The Skype user does not want to be disturbed. While in this mode, you won’t be pestered by popup notifications of incoming calls or chat.
Invisible The Skype user has chosen not to make his or her online status visible to others. However, when online the privacy settings for that Skype user remain in effect.
Skype>File>Change My Online Status, and then choose the online status you want. Or you can use the pull-down menu at the bottom left of Skype’s softphone main window.

Understanding Skype Offline Status


To change the details of your online profile at any time, go to Skype>
File> Edit My Profile …. This displays the My Profile form in a window, as shown in the figure.

The details of your online profile are divided into three categories:
  • Details that all Skype users will see
  • Details that only your contacts will see
  • Private details
Most of the fields in the My Profile form are self explanatory, but there are a couple of things worthy of note.
First, you can add a picture to your profile. When you call or chat with another Skype user, this picture appears in his Skype softphone. Skype comes with a set of default pictures that you can use, or you can purchase more using the Personalise Skype service. To change the picture for your profile, simply click on the Change … button and a window titled My Pictures will pop up with a list of available pictures. Click on a picture and then click the OK button to change the picture in your online profile. Second, including a valid e-mail address in your profile has both advantages and disadvantages. A valid e-mail address is necessary in order to reset your password should you forget your current password, and it also means that you will get 30-day and 7-day warnings when your SkypeOut credits are in danger of expiring. On the other hand, adding an e-mail address to your online profile also enables others to search for you using this e-mail address; that is, a Skype search using your e-mail address will return your Skype user name. This means that friends who know your e-mail address, but not your Skype user name, can find you. But it also means that people who you don’t want to talk with can find your Skype user name if they know your e-mail address.

Paying Tax for SKype Service

If you use only the free features of Skype, you need not pay any taxes.
Period.
However, if you are a subscriber to one or more of Skype’s fee-based services, you might be obligated to pay taxes. Subscribers whose billing address is in a country that is a member of the European Union will be charged Value Added Tax (VAT) when they purchase services. But subscribers elsewhere, including the United States, will not be charged any taxes. This, however, does not necessarily mean you don’t owe taxes on payments for those services!
In the United States a form of tax called the Sales & Use tax is levied at the state level, and sometimes the local level, on goods and services you purchase outside of your home state. If such a tax is not collected by the seller, then you—the buyer—are required by law to pay it. This is a complex issue beyond the scope of this book, and so you should check with your local tax authority or seek professional tax advice regarding the rules for making Skype purchases.
If you subscribe to Skype’s fee-based services and live somewhere other than the European Union or the United States, you will need to determine the tax status of Skype purchases for yourself by checking with the tax authorities for your jurisdiction.

Tuesday, November 30, 2010

How to Get a Refund from Skype?

You can cancel SkypeOut, SkypeIn, or Skype Voicemail at any time and get a refund. Here’s what you do for each service:

􀁕 SkypeOut: If you have spent less than 1 ($1.20) of your last subscription payment, Skype will refund the whole amount of that payment. If you spent more than 1 , Skype will refund only the remaining balance.
􀁕 SkypeIn and Skype Voicemail: If you ask for a refund within
30 days of your last subscription payment, Skype will refund the whole amount of that payment. After more than 30 days, Skype will refund only the amount remaining for your subscription on a pro-rata basis.
Refunds take five to seven business days to appear on your online financial statements.
You can’t get a refund for Skype Zones, but there’s no long-term contract or exit fee either!

Canceling Skype Service

To cancel SkypeOut, SkypeIn, or Skype Voicemail service, you need simply submit a support request. Go to support.skype.com and click on the link Submit Support Request.
To cancel Skype Zones service, e-mail zonessupport@skype.net or call Boingo at 1-866-526-4646 (1-310-460-3906 outside the United States) at least five days before your next billing date.